Customer Engagement

An engaged customer is one that feels an emotional connection to your brand, and is more likely to be a loyal, repeat buyer and become an advocate for your company. Let Leischen Marketing Research help inspire loyalty and affection in your customers.

• Measure and track customer satisfaction and dissatisfaction in order to determine any course corrections
• Monitor trends in order to understand the effectiveness of customer initiatives
• Understand and stay ahead of those trends in order to remain competitive in the marketplace
• Understand how you compare to competitors and if there are new competitors in the marketplace