The Different Meanings of Customer Service

I don’t think anyone would be surprised that nearly all think customer service is important. Or that just […]

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Understanding the Impact of Covid-19

[ Download report as a PDF ] Special Report, March 2020 – With the health and safety of […]

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Potential Impact to Customer Service in Retail Stores from a Minimum Wage Increase

As LMR has extensive experience in the retail industry, we wanted to start to understand the impact of […]

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Catching More Flies With Honey: Focusing on the Customer Experience

Do you remember your parents telling you that you will catch more flies with honey than vinegar? They […]

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Segmentation Integration

Segmentation Integration is an important concept that all savvy business owners should understand. Each department and each of […]

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